It's astonishing how
many Americans slip and fall on banana peels,
collard greens and other hazards on the floors
of grocery stores and other public establishments.
Perhaps the likelihood of such accidents
has grown as shoppers increasingly are distracted by
spiffy displays and an abundance of free food samples.
Viewed this way, supermarket life is like a vaudeville
act full of pratfalls -- but with groans of pain
replacing the laughs.
That pain is two-sided, however, because a
lot of these customers sue. Grocery stores around the
country spend $450 million annually to defend
slip-and-fall claims, according to the Bedford,
Texas-based National Floor Safety Institute. Nearly 60
percent of all general liability insurance claims filed
against the nation's $494 billion grocery store industry
are for such complaints.
The average slip-and-fall claim nationwide
is for $3,900, while the cost to litigate a lawsuit has
reached $100,000, says Russ Kendzior, executive director
of the institute.
Winning these cases generally has been
difficult. Last month, however, the Florida Supreme
Court dramatically changed the rules in ways that
delighted the plaintiff bar and infuriated the defense
bar and business groups.
In a unanimous ruling, the state's high
court rewrote the rules, dramatically shifting the
burden of proof away from the plaintiff and onto the
shoulders of the defendant. Now, if a customer takes a
tumble it's up to the store to prove that it exercised
reasonable care to keep its floors clean.
"Where a plaintiff slips and falls on
a transitory foreign substance in a defendant's business
premises, once the plaintiff establishes that he or she
fell as a result of that transitory foreign substance,
the burden shifts to the defendant to produce evidence
that it exercised reasonable care under the
circumstances," Justice Barbara Pariente wrote in
the court's main opinion.
The ruling is likely to result in lawyers
accepting more slip-and-fall cases, says Coral Gables
attorney Spencer Aronfeld. "Previously, the law
stood between my client and justice," says
Aronfeld, whose three-lawyer practice handles about
one-third slip-and-fall cases. "Now, I won't have
to fight the law to get my case to a jury."
But the ruling likely will set off a
lobbying battle in Tallahassee over legislation to
protect the owners of the premises. And it has strained
the already tense relationship between the high court on
the one hand and the and the state's Republican
leadership and business community on the other.
Defense lawyers call the ruling a dangerous
precedent that will open the floodgates to frivolous
lawsuits. The Florida Retail Federation, which
represents 6,000 retailers statewide, has begun
discussing legislative approaches to limiting the damage
from the ruling.
"Legislation is the only thing you
have left when the Supreme Court dumps you out the front
door," complains Bill Herrle, the federation's vice
president of government relations.
Rotten Bananas
For nearly
30 years, many plaintiffs in Florida slip-and-fall
lawsuits have failed to get their case before a jury because
the burden of proof was on them to prove that the
property manager should have known the treacherous mess
was on the floor and failed to clean it up. The courts
have applied the so-called 15-minute rule: The plaintiff
must prove that the substance on which they slipped was
on the floor at least 15 minutes to get their day in
court.
Judges applied demanding tests to determine
whether the substance was on the floor for that magic
interval. Was the offending banana brown and mushy? If
so, was it brown before it hit the floor? Were there
grocery cart wheel tracks or footprints running through
the mess, indicating that it had been on the floor for a
while?
For years, plaintiff lawyers argued that
these were fact questions for juries to decide. But most
trial and appellate courts in Florida took a different
view. Thus, judges around the state typically discarded
such cases like, well, rotten bananas.
But in its landmark 42-page opinion in two
supermarket slip-and-fall suits that had been dismissed
by lower courts, the state Supreme Court shifted the
burden of proof to the defendant. No longer will judges
be permitted to dismiss cases simply because a banana
wasn't brown enough or a grape squishy enough.
Now it will be up to store owners to prove
that they took reasonable care to ensure that their
floors were free of hazards. Defendants will have to
present evidence such as inspection reports, surveillance
video or testimony detailing the steps taken to ensure
the floors are clean.
"Neither [plaintiff] was in any
position to know the circumstances that placed the piece
of banana on the floor prior to her fall; nor was either
one of them in any position to prove that the piece of
banana was on the floor because of the negligence of
store employees," wrote Pariente.
Insufficient
evidence
The two
slip-and-fall cases which formed the basis for the
Supreme Court's ruling were typical. In both cases,
female grocery shoppers slipped on a piece of banana and
injured themselves. Both files negligence lawsuits, and
managed to get their cases before a jury. However,
before jurors were able to deliberate, the judges in the
two cases ruled in favor of the defendants, issuing
directed verdicts.
Evelyn Owens slipped and injured her back
in 1995 while shopping at a Publix store in St. Cloud.
She sued in Orange Circuit Court, and her case was tried
before a jury in 1998.
During the trial, a witness described the
banana Owens slipped on as "kind of mushed."
But at the conclusion of the trial, Judge Ted Coleman
ruled that Owens failed to prove that the banana turned
brown on the floor rather than on the display shelf, and
thus that there was insufficient evidence to show that
the store management knew the banana was on the floor.
In December 1998, the 4th District Court of Appeal in
West Palm Beach agreed.
In the second case, Elvia Soriano was
leaving a U-Save market in Okeechobee when she allegedly
slipped on a piece of banana and fractured her kneecap.
A store manager helped her up and scraped the banana off
her shoe. Soriano described it as "brown with very
little yellow in it." She sued in Palm Beach
Circuit Court in 1996.
During the trial, the store's manager gave
testimony supporting the plaintiff's argument that the
banana had been on the floor long enough to turn brown.
He said his store sold only "clean, nice yellow
bananas." He also admitted that the store records
did not show exactly when the floor had been cleaned
that day.
Despite this, at the close of the trial,
Judge Moses Baker ordered a directed verdict in favor of
the defendant, reasoning that the banana might have been
brown before it fell on the floor.
In may 1999, the 4th DCA upheld that
ruling. The court said that the circumstantial evidence
presented by the plaintiff would require the "impermissible
stacking of inferences" to establish that the
store's management knew the banana had fallen and did
nothing to clean it up. Moreover, the court noted, that
there were no telltale signs, such as "cart tracks,
foot prints, dirt or even grit," that the banana
was on the floor for very long.
Fruitful arguments
The high
court consolidated Owens v. Publix and Soriano
v. B&B Cash Grocery Store and heard the cases in
February of last year.
During oral
arguments, the justices engaged in detailed discussions
with the lawyers for both sides on the specifics of
spoiled and mashed produce.
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They
discusses the various degrees of rottenness of bananas
and collard greens, and whether one could infer how
long the substance had been on the floor by how black
they were.
The justices also fretted over whether a
store owner who took every precaution to keep the
floor clean should be held liable of something fell
and someone immediately slipped on it.
Lawyers supporting the plaintiffs'
position argued that those were issues for juries to
decide. "Juries -- not judges -- resolve factual
issues of litigants," wrote Joseph Williams, a
partner at Troutman Williams Irvin Green & Helms
in Winter Park, in his amicus brief filed on behalf of
the Academy of Florida Trial Lawyers.
Lawyers for the plaintiffs also pointed
to cases supporting the proposition that liability
could be inferred from circumstantial evidence -- for
instance that the offending banana was brown.
The justices ultimately agreed that such
evidence could be used to establish that the property
manager should have known of the hazard and done
something about it.
"If the aging occurred on the floor, this
would provide circumstantial evidence of constructive
notice; that is, that it was on the floor a sufficient
period of time so that the defendant knew or should
have known of its existence," Pariente wrote.
"The mere fact that there may be alternative
explanations inconsistent with the deterioration occurring
on the floor does not render the circumstantial
evidence of constructive knowledge fatally
deficient."
While he agreed with his colleagues that
evidence of the "deteriorated condition of a
banana" provides sufficient basis for the cases
before them to go to a jury, Justice Major B. Harding,
in a concurring opinion, questioned whether they might
have gone too far be essentially rewriting Florida's
slip-and-fall law.
Chief Justice Charles Well expressed his
won reservations, noting in a concurring opinion that
the store owner's duty to maintain the premises in a
reasonably safe condition "should be central to
the legal doctrine in these cases -- not the store
owner's constructive knowledge of an unsafe
condition," Wells wrote.
The high court ruling means that both
Owens and Soriano will get the chance to retry their
cases and present their evidence to a jury.
Bambi Blum, a solo Miami appellate lawyer
who argued before the high court on behalf of the
plaintiffs, says the Supreme Court's new guidelines
"are a lot clearer and the burden of proof allocation
is fair."
She noted on the briefs to the high court
that Florida's lower courts had "erected a
roadblock to recovery" by insisting that evidence
of dirt or grit on the floor was necessary to prove
the case.
Getting a slip-and-fall case to court had
become an exercise in the absurd, Blum said in an
interview. "How many grains of sane or dirt do
you need on a piece of lettuce to say it's been there
long enough to get to a jury?"
But Spencer Silverglate, a corporate
defense attorney and partner at Clarke Silverglate
Campbell Williams & Montgomery in Miami, Contends
that last month's ruling undermines the fundamental
principle that plaintiffs bear the burden of proving
negligence.
Doug McIntosh, a partner at McIntosh
Sawran Peltz & Cartaya in Fort Lauderdale who
represents insurance companies, says the ruling will
increase litigation and exposure for premises and
property owners throughout the state. "This is
just another example of shifting financial
responsibility to those that the judicial system
perceives can afford to pay," he says.
As a result, McIntosh predicts, more
defendants will settle rather than risk going before a
jury.
Greater vigilance
The ruling
almost certainly means that managers of grocery stores
and other public establishments will have to be more
vigilant about floor safety. Experts say they'll also
have to develop better methods of documenting their
safety efforts, in order to convince judges and juries
that they've taken every precaution to ensure the
safety of their customers.
Kendzior, of the National Floor Safety
Institute, suggests that the supermarket industry has
not been as attentive to the problem as it should have
been because it has held the upper hand in court.
Grocery stores currently spend $1.5
billion each year to maintain their floors, he says.
Despite the high cost of floor maintenance and of
resolving slip-and-fall claims, the industry has
regarded this as the price of doing business and has
"done little" to address prevention, he
says.
"Because they have a history of
winning these types of accidents, that's how they have
chooses to address the problem", he says.
Robert "Rooney" Gleason III,
vice president of Gleason Group in Johnstown, Pa.,
says the Florida Supreme Court's ruling creates a
"golden opportunity" for his firm, which
handles risk management for nearly 450 supermarkets
across the country.
He says his company has developed a
computerized floor monitoring system that automates
the inspection and cleaning process, ensuring regular
floor inspections and full documentation. One,
advantage, he says, is that store managers and
employees can't falsify the records.
Placing the burden of proof on the defendant
"will prevent premises owners of operators from
benefiting from their absence of record-keeping and it
will increase the incentive for them to take
protective measures to prevent foreseeable
risks," Pariente wrote in the opinion.
"As both of the cases on review
demonstrate, because a plaintiff is often unable to
establish when the area was last maintained, the
defendant benefits from its own lack of record
keeping," she wrote.
Defense lawyers say measures like this
may be necessary. "We are going to have to make
sure our clients do what they need, to show [that
injuries] weren't the fault of the store," says
Bill Ricker, an insurance defense lawyer who is of
counsel at Akerman Senterfitt in Fort Lauderdale.
"They will have to spend more money to make sure
they clean the floor. And that will cost [customers]
higher prices."
Wishes is had come
sooner
Aronfeld
says he only wishes the Supreme Court decision had
come sooner. Earlier this year, he lost a case when
Miami-Dade Circuit Judge Barbara Levenson granted a
directed verdict in favor of South Miami Hospital. His
client allegedly had slipped and fallen at the
hospital and suffered nerve damage to her foot; she
claimed that the floor had been overly waxed.
Levenson justified her ruling by saying
that the plaintiff failed to prove that the wax had
been on the floor long enough for hospital officials
to know it was there and that it created a hazard.
"Had this law been in effect, we
would have gotten a jury and gotten a verdict in our favor,"
Aronfeld says.
David Singer, a partner at Singer Farbman
and Associates in Hollywood, says his firm, which now
turns down nine out of 10 slip-and-fall cases also
will accept more of those cases as a result of the
ruling, because :proof will be easier." But
Singer still doesn't think winning will be easy.
"You're still going to need to find negligence on
the par t of the store owner," he says.
Michael Hammond, a senior associate at
Rissman Weisberg Barrett Hurt Donahue & McLain in
Orlando who represented Publix in its appeal before
the Supreme Court, also predicts that more slip-and-fall
cases will be files -- and it will be tough for
defendants to avoid facing a jury.
"The real significant
difference," he says, "is that you're never
going to get a directed verdict anymore." |