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Royal Caribbean Cruise Line’s newly renovated Serenade of the Seas–experienced both plumbing and electrical problems off the coast of Louisiana yesterday-requiring it to be tugged back to port in New Orleans.  The flooding affected nearly 200 cabins of the nearly 90,000 ton vessel.

As of this morning, the ship has power – its navigational systems are down requiring RCCL to cancel an undisclosed number of passenger reservations.  Apparently RCCL is offering their inconvenienced passengers a “free cruise” but nothing for their lost accommodations and time.

serenade of the seas

Royal Caribbean Cruise Line’s newly renovated Serenade of the Seas–experienced both plumbing and electrical problems off the coast of Louisiana

A statement issued by RCCL today said:

“We understand the anticipation and excitement leading up to their cruise, and we apologize for impacting their vacation. Royal Caribbean international will provide these guests with a full refund of the cruise fare paid.”

The Serenade was set to depart on January 24, 2015 on a seven night Bahamas cruise with stops including Key West, Nassau, Coco Cay and returning back to New Orleans on January 31, 2015.

Fortunately, for passengers aboard the Serenade the leak occurred just a few miles outside of port and it does not appear that anyone was injured, unlike the passengers who were aboard Carnival’s Triumph– who were towed for days across the Gulf of Mexico with no plumbing water or electricity.  

We are often contacted by passengers who have been involved in a slip, trip or fall and seriously hurt on board a cruise ship while they are still in the midst of their voyage.  To find out what to do first when you hurt a cruise, click here.

Cruise ship passengers have very specific limitations on their legal rights and should always consult with an experienced attorney. We offer free initial consultations for anyone who has been seriously injured during a cruise.  Call:  1-866-597-4529 or email us today.