Royal Caribbean Cruise Line’s newly renovated Serenade of the Seas–experienced both plumbing and electrical problems off the coast of Louisiana yesterday-requiring it to be tugged back to port in New Orleans. The flooding affected nearly 200 cabins of the nearly 90,000 ton vessel.
As of this morning, the ship has power – its navigational systems are down requiring RCCL to cancel an undisclosed number of passenger reservations. Apparently RCCL is offering their inconvenienced passengers a “free cruise” but nothing for their lost accommodations and time.
Royal Caribbean Cruise Line’s newly renovated Serenade of the Seas–experienced both plumbing and electrical problems off the coast of Louisiana
A statement issued by RCCL today said:
“We understand the anticipation and excitement leading up to their cruise, and we apologize for impacting their vacation. Royal Caribbean international will provide these guests with a full refund of the cruise fare paid.”
The Serenade was set to depart on January 24, 2015 on a seven night Bahamas cruise with stops including Key West, Nassau, Coco Cay and returning back to New Orleans on January 31, 2015.
Fortunately, for passengers aboard the Serenade the leak occurred just a few miles outside of port and it does not appear that anyone was injured, unlike the passengers who were aboard Carnival’s Triumph– who were towed for days across the Gulf of Mexico with no plumbing water or electricity.
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