Royal Caribbean has announced a new passenger safety program this week. The new program, titled Muster 2.0, will replace the traditional safety drills conducted by the cruise line.

This change has been influenced by the desire to move away from a large group approach for safety training. In traditional safety drills, passengers would be required to report to a specific muster station prior to departing. During the training, they would be standing in large groups to receive important safety information.

With Muster 2.0, passengers will get their information through their personal mobile devices or via the interactive stateroom television. Instead of a rushed, quick run through before boarding, passengers will be given a four-hour window of time to complete their training before the ship departs through technology termed, “eMuster.” Information in this drill includes where to go in the event of an emergency or where to find and how to effectively use a life jacket.

Given the spread of the coronavirus (COVID-19), cruise companies are looking for ways to reduce large group gatherings. Royal Caribbean also hopes that this streamlined process will save guests time before boarding. The goal is to ensure guests are spaced apart per social distancing recommendations before embarking. Additional cruise protocols and safety procedures were provided by Royal Caribbean as part of their Healthy Sail Panel, a collaboration with Norwegian Cruise Line.

To access Muster 2.0, Internet access is not needed. Guests can use the ship’s WiFi for free with no purchase of an Internet package. If a guest does not have a personal mobile device, he or she can complete the process via the interactive stateroom TV.

Once completed, passengers are directed to go to a designated station to provide proof to crew members that they have taken the Muster 2.0 program and that the guest understands all the ship’s safety protocols.

The Muster 2.0 safety program was tested initially on Royal Caribbean’s Symphony of the Seas in January 2020. The program received favorable reviews by passengers who took place in the mock process to test out the new program.


If you have been injured on your cruise, on a wet and slippery deck, down a poorly lit staircase or steep gangway, in port on an excursion, or on a tender boat- it is important that you speak as soon as possible with a lawyer who specializes in personal injury claims against cruise lines. Most cruise lines, including Carnival, Royal Caribbean, Celebrity, Norwegian, MSC, Disney, Holland America, Princess, Costa, Regents Seven Seas and Oceania require that claims against them be pursued in a specific place under strict deadlines. Failure to comply with each individual cruise lines deadlines can result in a complete loss of any and all legal rights.

Aronfeld Trial Lawyers is a personal injury firm located in Miami, Florida since 1991.  We have fought hard to hold cruise lines accountable when they put their profits ahead of passenger safety.  We are available 24/7 and encourage you to contact us even if you are still on your cruise. The sooner we can begin our investigation and preservation of key evidence, such as the CCTV footage of your trip and fall, slip and fall, assault or other type of injury the more likely we will be able to understand and prove how the incident occurred. Remember, the cruise lines have the most aggressive and well-funded defense lawyers in the world- protecting their profits.  You need an experienced legal advocate in your corner who will fight to obtain the compensation you deserve for lost wages, medical expenses, transportation reimbursement and pain and suffering.  Call us today and speak with a cruise ship claims lawyer about your potential claim- toll free 1-866-597-4529305-441-0440, or by email. We are ready to help.